Barracuda Networks - Whitelisting

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders:

1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. Locate the email from Sermo and the sender email address sermoteam@email.sermo.com that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click Whitelist. Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
2. Click on the Block/Accept tab.
3. Choose Sender Domain Block/Accept. Enter the Domain name from sermoteam@email.sermo.com to whitelist. For example, you can enter aol.com to allow all AOL addresses.
4. You may enter a comment to remind you why you allowed this Domain. Click Add.
5. Click your mouse on the Email Sender Block/Accept tab. Enter the email address of an individual sender that you want to whitelist, such as sermoteam@email.sermo.com.
6. Include a comment. Click Add. In the future, Barracuda will not block emails from this sender.