If you received an email message from Sermo that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar, you can prevent this from occurring in the future:
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body. Occasionally, it may detect what is legitimate email as spam.
To prevent this from occurring you can do either of the following:
- Add Sermo to the list of Approved Senders.
- Decrease the Spam Email Filter Strength.
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
- Open Microsoft Outlook.
- Click the Spam Mail folder then select the legitimate email detected as spam.
- Click Approve Sender on the toolbar.
- Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength:
- Open Microsoft Outlook.
- Click Trend Micro Anti-Spam then click Settings.
- On the Spam Filter tab, move the slider bar to select a lower filter strength.
- Click OK to save your settings.