This problem may occur if sermoteam@email.sermo.com is accidentally added to the Blocked List.
To remove the sermoteam@email.sermo.com from the Blocked List:
- Start your Norton product.
- Click Settings.
- Depending on your Norton product, do one of the following:
For Norton 360:
- In the Settings window, under Detailed Settings, click AntiSpam.
- On the Filter tab, next to Blocked List, click Configure.
For Norton Internet Security:
- In the Settings window, on the Network tab, click Message Protection.
- Under AntiSpam, next to Blocked List, click Configure.
- In the Blocked List window, select the item that you want to remove, and then click Remove.
- Click Apply, and then click OK.
- If you do not find sermoteam@email.sermo.com in the Blocked list, go to next step.
To add to the Allowed List:
- Start your Norton product.
- Click Settings.
- Depending on your Norton product, do one of the following:
For Norton 360:
- In the Settings window, under Detailed Settings, click AntiSpam.
- On the Filter tab, next to Allowed List, click Configure.
For Norton Internet Security:
- In the Settings window, on the Network tab, click Message Protection.
- Under AntiSpam, next to Allowed List, click Configure.
- In the Allowed List window, click Add.
- In the Add Email Address window, from the Address Type drop-down, select the address type.
- Add sermoteam@email.sermo.com, and then click OK.
- In the Allowed List window, click Apply, and then click OK.