If you are not receiving email at EarthLink, there are two actions you can take.
- Check Suspect Email folder.
- Add Sermo to your address book.
With EarthLink, if you have SpamBlocker turned on, suspicious messages are automatically send to your Suspect Email folder if the domain is not in your address book.
Suspect Email Folder:
- While in the Suspect Email folder, if you see Sermo:
- Select the Move to Inbox and Add Contact option from the drop down menu.
- This will add sermoteam@email.sermo.com to your Address Book.
To add to the Address Book:
- Open the email.
- Click Add to Address Book in the email header.
- Use the Address Book Editor to verify the sender's contact details and click save.
- Fill in sermoteam@email.sermo.com as the email address of the sender.
- Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.