When choosing PayPal Payout via Hyperwallet as your payment option, you will be asked to provide your PayPal email address. Ensure that your PayPal email and Sermo email address are the same. Payment will then be transferred and you will receive notification from PayPal confirming that the payment has been added into your PayPal account. If the email isn’t in your inbox, please check your spam or junk folder.
Important Notes:
1. The email address associated with your Sermo member account must match the email address of your PayPal account. If your PayPal email address is different than your Sermo email address, your withdrawal will be put on hold by PayPal due to suspicious activity.
2. Initial payments are accepted from Hyperwallet, but must also be accepted from your PayPal account as well.
3. If the email address associated with your Sermo member account is not linked to an existing PayPal account, a PayPal notification will be sent to the supplied email address with instructions for claiming the payment. You will then have the option to link this email to an existing PayPal account or create a new one.
4. All unclaimed funds are returned after 30 days.
5. Transaction limits: Min 10 in the respective currency / Max 5000 in the respective currency, per day.
Fees: A processing fee will be charged for each transaction and will be shown at the moment of withdrawal. The fee changes depending on the currency exchange rate but it shouldn’t exceed USD 0.50.
Timelines: payments are usually processed within 1-5 days. Please note that in case the information requested by Hyperwallet isn’t provided within 5 days, the transaction will be canceled and the funds will be reversed into your Sermo Balance.
Below is an example of the confirmation message shown before submitting a withdrawal: