Once you have ordered your Mastercard - whether for the first time or if your existing card was lost or has expired - you can view the status in your Sermo profile by opening the 'Surveys' page, then clicking 'Transaction history'. When the status has changed to Completed you will receive an email confirmation.
Important
Please be aware that it may take 7 to 30 days to receive your Mastercard after initiating a withdrawal. The physical card will be sent via regular mail, so it is essential to ensure that the address on your Sermo profile is accurate and current before proceeding with the withdrawal.
If your address is correct and the 7 to 30 days waiting period's passed, please create a ticket and we will gladly assist.