Once you have ordered your MasterCard, its status can be viewed in your Sermo/MNOW profile - Transaction history section. When the status has changed to Completed you will receive an email confirmation.
Keep in mind that it can take up to 6 weeks to receive your MasterCard after your withdrawal.
MasterCard will be delivered to you by regular post. If it does not arrive after 6 weeks, please double check the address that’s on your Sermo/MNOW profile.
If you address is correct and the 6-week waiting period's passed, please create a ticket and we will gladly assist.