We're delighted that you've chosen to participate in one of our studies.
Keep in mind that different studies have different technical requirements. For example, you may be required to complete a survey in one session or you may be permitted to complete it in multiple sessions.
Furthermore, our surveys may request that you complete them within the country of your practice or on specific devices.
All of this information and these specific instructions can be found once you've commenced the survey. This can be seen both when taking a survey to which you were invited via email or if you've chosen to access a survey from the Earn tab located in the navigation bar on the website.
Should you encounter any technical issues when attempting to participate in a study, please follow the general troubleshooting instructions here.
If you've completed the troubleshooting instructions above and the issue persists, help us investigate by providing us with the following information:
Keep in mind that different studies have different technical requirements. For example, you may be required to complete a survey in one session or you may be permitted to complete it in multiple sessions.
Furthermore, our surveys may request that you complete them within the country of your practice or on specific devices.
All of this information and these specific instructions can be found once you've commenced the survey. This can be seen both when taking a survey to which you were invited via email or if you've chosen to access a survey from the Earn tab located in the navigation bar on the website.
Should you encounter any technical issues when attempting to participate in a study, please follow the general troubleshooting instructions here.
If you've completed the troubleshooting instructions above and the issue persists, help us investigate by providing us with the following information:
- What is the project code of the study you were unable to access? If you do not know the project code for the study in question, you can simply provide us with a screenshot of the original email invitation to the study.
- A screenshot of the error you've encountered when attempting to access the study.
For instruction on how to take a screenshot, click here.
Once you've collected all of the information, feel free to create a ticket using the Contact Us button in the footer. We will investigate the matter and contact you the moment any new information arises.