Before clearing your cache, try opening your browser in incognito/private mode to see if your problem occurs only on the browser you are using. If your problem is resolved in incognito mode, we recommend clearing your cache.
To clear your desktop browser's Cache:
Chrome
- Open Google Chrome.
- Click the More iconin the upper-right corner.
- Click Settings.
- At the bottom, click Show advanced settings.
- Under Privacy, click Content settings.
- Under Cookies, click All cookies and site data.
- Type Sermo in the Search cookies field.
- Click Remove all shown.
- Click Done.
Internet Explorer
- Open Internet Explorer.
- Click the Settings icon in the upper-right corner.
- Select Internet Options.
- In the General tab under Browsing History, select Settings.
- Click View Files.
- Type Sermo in the Search Temporary Internet Files field.
- Click on a cookie then select all cookies using Ctrl+A.
- Press Delete on your keyboard.
Firefox
- Open Firefox.
- Click the Open Menu icon in the upper-right corner.
- Select Options.
- Select the Privacy tab.
- Under History, click Remove individual cookies.
- Type Sermo in the Search field.
- Click Remove Selected.
- Click Close.
Safari
- Open Safari.
- Click Safari.
- Click Preferences.
- Click Privacy.
- Click Manage Website Data.
- Type Sermo in the Search field.
- Click Remove All.
- Click Done.